“Taking the time and effort to look at your touchpoints…”

January 10th, 2011 by Jonas Persson, Senior Interaction Designer at Hello Future.

“Taking the time and effort to look at your touchpoints not just as isolated mini-experiences, but as a collective whole, will help you shape them for a better customer experience, and perhaps even point to opportunities to invent new types of touchpoints”

Article by Adam Richardson from FrogDesign: Touchpoints Bring the Customer Experience to Life

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